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Frequently Asked Questions

How do I use FTP to upload or download files in my account?

You may prefer to use an FTP client to access your files. Also, the hosting server has a limitation on the size of files that can be uploaded via your browser, which can only be circumvented through the use of an FTP client.

Please be aware that uploading very large files via FTP can quickly exhaust your allocated storage space. If your limit is reached, your website may stop functioning properly, and you may need to use an FTP client to delete one or more large files to regain access.

Our servers use SFTP (Secure FTP) for greater security. Windows users can download the WinSCP Installation Package from for a free and open source SFTP client.

Once you have downloaded, installed and run the SFTP client of your choice, you will need to enter the following information into the fields. This information can be found on the Account Information Details page you printed when creating the account. The following example uses the domain, which you will need to replace with your own domain, username and password.

  • Hostname: Your domain name
  • Username: See your Account Information Sheet -- this is usually the first part of your domain name before the dot -- e.g. "mydomain"
  • Password: Your admin password
  • Directory: Same as your username, but with a slash (/) before it, e.g. "/mydomain"
  • Connection Type: SFTP, SSH or SSH2

Of course, each SFTP client may label these fields differently, but all of this information will need to be provided in order for the connection to succeed.

After entering the required information, connect to the server. In gFTP (a Linux-based SFTP client), the connect button is located in the top left corner (see image above). Once you are logged in, you will see the contents of your home directory. You will probably want to navigate into the public_html folder before uploading files, since that is where your website's files are stored.

 Last updated Mon, Oct 8 2012 7:00am