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Frequently Asked Questions

Why are my website's pictures showing up as boxes with a red X in them?

There could be a number of causes for this issue. Here are the most common ones you need to check on:

Did you change your website settings for Server Type to "Windows" rather than "Linux"? This won't work.

1. If Zebradots hosts your website, that's not the right setting -- all our servers run Linux
2. Log in, go to the Settings tab, and change it back to Linux
3. Re-upload the image that failed and re-insert it into your webpage
4. Only images that were uploaded after this change are affected; all others should remain visible
   
   

Did you originally insert images on your website using the temporary URL rather than your actual domain?

1. If you edited your website before you could view the site at your domain name, some of the images may point to your temporary URL
2. If the temporary URL ever changes or is retired, these images would no longer be visible
   
3. Right-click the box where the image should be and view the image information -- on what domain is the image stored? Is it the temporary URL?
   
4. If so, you will need to log in to your website (through your actual domain name) and re-insert that image (or edit the image tag to point to the correct domain) and save your changes so the images will be visible
   
   

Are your images too large, or saved in the wrong format?

1. Just because you can view an image on your computer does not mean it will display in a web browser properly
2. This is not a limitation of your website
   
3. Search our FAQ on resizing images and image formats
4. Try a common format, such as 24-bit JPG or 8-bit PNG images

Let us know if none of these solve your issue!

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