Guest User - Log In

Frequently Asked Questions

Why can't I log in to my website using the correct username and password?

Locate the information sheet you printed when you first created your Zebradots hosting account. Are you absolutely sure that the username and password you are entering match the service you are attempting to log in to? This is a common mistake, and the printed sheet is your friend, so keep it handy for a while.

If, however, you are absolutely sure that you are using the correct username and password -- yet you are still unable to log in to edit your website -- it could be an indication that your hosting account is out of free disk space. This isn't very likely; it takes a lot of time and data to fill all your free disk space up. If you want to check your free disk space, refer to the FAQ titled How can I check my account's disk space or bandwidth usage? for step-by-step instructions.

 Last updated Mon, Oct 8 2012 7:00am