Guest User - Log In

Frequently Asked Questions

How can I forward mail to my website to another domain?

Before answering this question, you need to answer this one:

Are you simply trying to send feedback from your website's contact form to a different address, or are you trying to forward all email received by <info@yourdomain.com> to a different destination address?

Option 1: Just the feedback form

If you just want the contact form to send feedback to another email address, you need to edit the Contact page of your website, click the Settings button, and modify the "Email Recipient:" field to reflect the desired address.

Option 2: Forward all received email to another address too

Your next option is to receive mail as usual (which you can still check online through the webmail interface), but to also forward it to another external email address, e.g. <myaddress@isp.net>. In order to do this, follow these steps:

  1. Log in to the Hosting Control Panel (see this FAQ entry for instructions on how to log in)
  2. Once you are logged in, click the link in the left panel titled Edit Users
  3. You will see a list of the current email accounts (users) on the right side; your account starts with only one defined; click on the username
  4. Click Mail forwarding settings to expand this section
  5. Under Forward to other addresses, check the box marked "Yes, forward to addresses" and enter your email address in the box below
  6. Save your changes
  7. Send a test email to confirm

This method is not as reliable as the next option, because it depends on more mail servers to receive and process your mail. Additionally, it stores mail on two machines, which can present issues (such as making sent items harder to locate, since it could reside on either machine).

Option 3: Direct all mail to another mail server such as Gmail

If your goal is to send all your mail to another server anyway (such as a Gmail account), then it is best to go ahead and assign that machine to be your mail exchange (MX) server for the domain. This ensures that mail destined for your domain is actually stored on the server you intend to read it from, which makes this more reliable than the previous option.

(These general guidelines refer to Google/Gmail, although any ISP operating a mail server would work also.)

In order to achieve this, you'll need to set up your Google Gmail or Google Apps account to receive mail for your domain name, which is beyond the scope of this FAQ. Once you are done, you'll have to change your domain's DNS records so that mail for your domain is received by Google's server rather than the Zebradots hosting server. (Requests for the website will remain intact; this change would only affect email delivery.)

Once the mail service provides you with the required MX record, you'll need to follow these steps:

  1. Log in to the Hosting Control Panel (see this FAQ entry for instructions on how to log in)
  2. Once you are logged in, click Webmin Modules on the left to expand the list, then click BIND DNS Server
  3. Click Mail Server to show your mail server (MX) records (there should only be one)
  4. Click the existing MX record link to edit it
  5. Replace the Mail Server name with the new mail server, which usually ends with a period (.) and save your changes
  6. If you have been instructed to add additional records, you can do so
  7. Click Apply Zone in the top right corner of your screen to apply your changes (if you don't see this link, follow step 2 again)

Once these changes are completed, you will have all mail destined for your domain sent to the new mail server. This means that you will not be able to log in to the Zebradots webmail interface to retrieve new mail, because our servers will not be receiving it. In order to read your mail from this point forward, you will need to log in to your new mail service (e.g. your Gmail account) in order to see your mail.

If you have any questions regarding these settings, please first be sure that you have collected all the information from the new mail service before opening a ticket, because we cannot help you without this information!


 Last updated Mon, Oct 8 2012 7:00am